FAQ's

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need an end of lease clean, then make sure you select the end of lease/bond cleaning service type. Selecting this option will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.

The standard end of lease/bond clean service includes:

oven cleaning (including the trays),
some time for window cleaning (including 1 set of sliding doors; if you need more time, the cleaners will advise on the day),
cleaning inside of all cupboards and drawers,
cleaning light fittings, skirting boards, range hood, extractor fans, and so on

Our online quotes are based on the information you provide and assume that:

* All details are entered accurately
* Any required extras are included
* Your home is in average condition
* The size and layout are typical for the number of bedrooms and bathrooms selected

In about 95% of cases, our quotes are accurate. However, if your home is larger than average, in below-average condition, or missing key details, additional time may be needed.

If that happens, your cleaner will let you know on the day and request approval for extra time. Their goal is to deliver a proper clean—especially for end-of-lease services where getting your bond back is a priority. Quality results require adequate time.

Our cleaners follow a checklist that is approved by property managers and agents all over Sydney & Melbourne. To see the full checklist, simply scroll down to the checklist section on this page.

When you choose the end of lease/bond cleaning service, you get everything that is needed to ensure you get your bond back, including:

Thorough cleaning of all rooms (bathrooms, kitchen, bedrooms, and living areas);
Oven cleaning (including the trays);
Some time for window cleaning (including window tracks and outsides of 1 set of sliding doors; if you have a large home and need more time for the windows or glass doors, then the cleaners will advise you on the day of your service);
Cleaning inside of cupboards and drawers (1 hour of labour included);
Cleaning of light fittings, skirting boards, range hood, extractor fans; the things your agent will typically be looking for during their inspection.
You also have the option to customise your service by adding optional extras, including but not limited to cleaning of walls, blinds, outdoor areas, white goods, and carpet steam cleaning.

No, carpet steam cleaning is not included as part of the standard bond cleaning service because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:

1.You have pets and/or young children

2. You’ve lived in a the property for a few years

3. Your agent has told you that you need it done

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking.

Residential carpet steam cleaning is not designed to remove tough stains. While it may help lift light or recent surface stains, we do not guarantee stain removal.

We also cannot guarantee the complete removal of odours or embedded pet hair. Although our cleaners will do their best, some odours and pet hair may remain unless removed with more powerful equipment, which could risk damaging the carpet.

For carpets that are heavily soiled, stained, or filled with pet hair, we recommend contacting a professional company that offers industrial-grade steam cleaning. These providers may also offer specialized treatments not included in our services.

The main purpose of our residential carpet steam cleaning is to improve hygiene by using steam to extract dust, pollen, pet dander, and other allergens. The process should not leave your carpet wet—drying typically occurs within a short time.

An 'area' refers to any carpeted space up to 10 square meters. This can include bedrooms, living rooms, dining areas, hallways, staircases, foyers, landings, walk-in robes, and similar spaces.

If a room is larger than 10 square meters, it should be counted as multiple areas. For example, a 12 sqm living/dining space would be considered 2 areas.

Here’s an example breakdown:

* 1 large bedroom (11 sqm) = 2 areas
* 2 smaller bedrooms (<10 sqm each) = 2 areas
* Hallway = 1 area
* Combined living/dining (13 sqm) = 2 areas
**Total = 7 areas**

Please measure and book accordingly to ensure accurate pricing and service time.

If you’ve had pets in your rental property, your real estate agent will likely require a flea treatment before you move out.

We offer a flea fumigation service as an optional extra. This is carried out by our licensed pest control partner the day after your cleaning service. You’ll also receive a certificate from the technician to present to your property manager.

Booking is quick and easy. Just complete the online booking form so we can estimate the time required. Enter your card details and click “Book.” We’ll then assign a professional, experienced cleaner and send you a confirmation email with all the details.

End of lease (bond) cleans require a minimum of 6 labour hours. The total time depends on your home's size, its condition, and any extras you add (like blind or balcony cleaning).

If two cleaners are assigned, the job will take half the time, as the labour hours are shared.

Our system estimates the required time based on the number of bedrooms and bathrooms. While the estimated duration isn’t shown during booking, it’s used internally and can be provided upon request.

For bond cleaning, we typically send a minimum of 2 cleaners, depending on availability in your area and your chosen service time.

This helps complete the job faster. For example, if your clean requires 6 hours of labour, 2 cleaners would each work 3 hours, completing the full 6 hours of work in half the time.

Not at all! Most of our clients prefer to leave a key so they can enjoy their free time while the cleaning is done.

If your real estate agent is nearby, you can also leave the keys with them for our cleaners to collect and return once the job is complete.

All of our cleaners are background checked, so you can feel confident your home is in safe hands.

Payment is simple and secure. When booking, you’ll enter your card details, which are stored safely using encrypted technology (even we can’t access them). Your card will only be charged after your end of lease clean has been completed.

If your property manager or agent isn’t satisfied with the end of lease clean, we’ll send the cleaners back to fix it—free of charge.

To qualify, simply notify us within 72 hours of the job’s completion. We’ll then arrange a re-clean of the checklist items included in your original booking.

Please note: if any extras were left out during booking, they can be added later for an additional fee.

For full details, please refer to our terms and conditions.

**How Long Does an End of Lease Clean Take?**

End of lease (bond) cleans require a minimum of 6 labour hours. The total time depends on your home's size, its condition, and any extras you add (like blind or balcony cleaning).

If two cleaners are assigned, the job will take half the time, as the labour hours are shared.

Our system estimates the required time based on the number of bedrooms and bathrooms. While the estimated duration isn’t shown during booking, it’s used internally and can be provided upon request.

Is carpet steam cleaning included?
No, carpet steam cleaning is not included as part of the standard bond cleaning service because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:

1.You have pets and/or young children

2. You’ve lived in a the property for a few years

3. Your agent has told you that you need it done

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking.

Booking is simple—just fill out our online form to tell us what you need, enter your payment details, and click “Book.” We’ll match you with trusted, experienced cleaners and send a confirmation email once your booking is complete.

The number of cleaners depends on availability in your area and the service you’ve requested.

Typically, house cleaning is done by at least two cleaners, while smaller jobs like short apartment cleans (2-3 hours) may be handled by a single cleaner.

With a large network of professional cleaners across Sydney, we offer availability nearly all the time.

If you can book your preferred time online, it means we have cleaners ready to assist you then.

When you book online, you’ll enter your card details, which are securely stored in encrypted form — even we can’t access them.

Payment is only processed after your cleaning service is completed, giving you peace of mind.